Over the weekend, some friends from Germany were visiting us. On Saturday (March 26) we took them for a ride on Boris bikes. Since my wife and I only have two access keys (thanks to a design flaw in the Barclays Cycle Hire scheme, but that’s another story), we had to hire two more bikes with a credit card as casual users. We had a terrific day and our visitors absolutely loved cycling in London. We cycled more than 15 miles which was great fun (and quite cheap compared to using the tube)
However, unfortunately there are still a number of glitches and inconveniences which should be rectified by Transport for London (TfL) and Serco, the company which is running “Barclays Cycle Hire” on behalf of TfL. Hence, I want to share our experiences. Those are my insights:
Casual access finally works
This may sound like stating the obvious, but it isn’t. Officially, the scheme has been open for casual users since December 2010. However, when I tried to hire bikes for some friends in early January, the system declined several German Visa cards. On the Boris bike forum there are quite a few horror stories (another one) about casual usage. But believe it or not, on several occasions we really managed to hire two bikes using a German credit card last Saturday!
The hiring procedure is a little bit clumsy
Unfortunately hiring a bike as a casual user is more complicated than TfL suggests. When you’re buying your access period (1 Pound for 24 hours), you have to insert your credit card twice. On the first occasion, the system just checks if you’ve already bought an access period. Then you have to click through several pages of terms and conditions and answer several questions (how many bikes? and so on) on the touch screen. When you’re finished you have to insert your credit card again – now you’re finally charged. I found this a little bit confusing. Pointing this out more clearly at the terminal might be a good idea. Interestingly, we did not have to enter the pin number (we used a Visa debit card issued by a German bank).
Some confusion regarding the release codes
After you’ve bought the access period, the system asks if you want to hire a bike right now. Yes, indeed. The terminal then prints a five digit release code which you have to type in using the number pad at the docking point. (When you hire another bike in the same access period, you just have to enter your credit card and get a new access code.)